Where is my item shipped from?
Your jewelry is shipped from Martha Seely in Massachusetts. We offer complimentary shipping within the Continental U.S.A.
What is the delivery time once I place an order?
It can range from one to several weeks. If you need your purchase expedited, we request you contact us prior to placing your order to insure we can accommodate your special rush request. All expedited/overnight shipping requests are charged, we do not offer complimentary shipping for expedited or overnight shipping requests.
How is my item shipped?
Most items will ship USPS Priority Mail , UPS or FedEx, fully insured with tracking. Typically delivery times are 2-7 days. You will be provided with a tracking number once it is shipped. Items exceeding $1,000 are shipped with signature request for your protection. Due to value, we regret that we cannot ship to P.O. boxes. All shipments delivered to a Massachusetts address are subject to MA sales tax.
Do you ship International?
We ship via USPS EMS or Fedex International, depending on country and value. We highly recommend that you contact us prior to making a purchase , so we can quote an accurate shipping cost as this will fluctuate based on final destination as well as value. All customs and duties are the sole responsibility of the purchaser. Please check with your country as customs and duties vary. Unfortunately, we do not accept requests to mark packages as gifts, or to declare lesser retail value to lessen the cost of duties or taxes. We are not responsible for packages that are delayed, mishandled or lost in customs.
About Bespoke Ordering
What if I want Martha to create a completely unique piece of jewelry?
Please contact Martha at email@example.com or call her at 617-899-2162 to discuss what you are interested in creating.
There are many costs associated with a custom designed piece of jewelry. Each job is different but the pricing process is the same. Inevitably the stones, or centerpiece gem may be the top cost of a custom jewelry design, then the actual creation is made around that stone or stones, and the size you select. We usually recommend you purchase the main gem or diamond from us first and then we work closely with you to design the jewelry for your taste, desire and budget.
Certified Diamonds available from 1/4ct on up we will still be very competitive in ANY diamond.
Returns and Repairs
How do I return an item?
My item arrived damaged, what should I do?
Please contact us for any repair inquiry. We prefer to quote you a specific repair cost once we physically receive the item.
How do I open a wholesale account for my store?
If you are interested in applying for a wholesale account, please contact me with this form or via my cell phone.
Terms and Conditions
Agreement between User and www.marthaseely.com
Welcome to www.marthaseely.com. The www.marthaseely.com website (the "Site") is comprised of various web pages operated by Artistic License dba Martha Seely Design ("Martha Seely Design"). www.marthaseely.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.marthaseely.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.marthaseely.com is an E-Commerce Site.
MarthaSeely.com sells only ethical luxury jewelry designed by Martha Seely.
Visiting www.marthaseely.com or sending emails to Martha Seely Design constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Children Under Thirteen
Martha Seely Design does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.marthaseely.com only with permission of a parent or guardian.
If you are not 100% satisfied with your purchase, you may return it for refund within seven days upon delivery receipt, provided that it is not a customized or made to order item. Any item indicated as "in stock" may be returned. Please notify us via email, stating the reason for your return. Your item must be packaged carefully, with all original packaging and shipped back with tracking and full insurance, as we cannot be responsible for returns that are lost or damaged by the shipper. We do not offer refunds on shipping. Return shipping costs are the responsibility of the customer. Once received your refund will be processed typically within 24-48 hours. Refunds can only be issued to the credit card used for payment. Please note that your refund may take several days to over a week before posting to your credit card or bank. Please contact your bank or credit card company before contacting us. We do not accept returns on items that are worn or damaged, nor do we accept returns on made to order items that have been customized (including rings). All customized and made to order items are indicated in the individual product listing. If you place an order for a made to order item, it must be cancelled within 3 business days to be eligible for a full refund. Any made to order purchase cancelled after 3 business days will be refunded less 50% of the total item. If you have any reservation about purchasing a customized or made to order piece, we request that you contact us prior to placing your order. We are more than happy to address any concerns, and answer any questions you may have. The only exception is in the rare and highly unlikely event that error was made on a customization (i.e. ring size). by the artist. If that is the case we will rectify it immediately. We encourage you to carefully inspect your jewelry once it arrives and make sure it is free from any type of flaw. Please contact us immediately, as we value your overall satisfaction.
Links to Third Party Sites/Third Party Services
www.marthaseely.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Martha Seely Design and Martha Seely Design is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Martha Seely Design is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Martha Seely Design of the site or any association with its operators.
Certain services made available via www.marthaseely.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.marthaseely.com domain, you hereby acknowledge and consent that Martha Seely Design may share such information and data with any third party with whom Martha Seely Design has a contractual relationship to provide the requested product, service or functionality on behalf of www.marthaseely.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Martha Seely Design or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Martha Seely Design content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Martha Seely Design and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Martha Seely Design or our licensors except as expressly authorized by these Terms.
Third Party Accounts
You will be able to connect your Martha Seely Design account to third party accounts. By connecting your Martha Seely Design account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Martha Seely Design from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Martha Seely Design Content accessed through www.marthaseely.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Martha Seely Design, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Martha Seely Design reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Martha Seely Design in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ARTISTIC LICENSE DBA MARTHA SEELY DESIGN AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
ARTISTIC LICENSE DBA MARTHA SEELY DESIGN AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ARTISTIC LICENSE DBA MARTHA SEELY DESIGN AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Martha Seely Design reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Commonwealth of Massachusetts and you hereby consent to the exclusive jurisdiction and venue of courts in Massachusetts in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Martha Seely Design as a result of this agreement or use of the Site. Martha Seely Design's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Martha Seely Design's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Martha Seely Design with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Martha Seely Design with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Martha Seely Design with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Martha Seely Design reserves the right, in its sole discretion, to change the Terms under which www.marthaseely.com is offered. The most current version of the Terms will supersede all previous versions. Martha Seely Design encourages you to periodically review the Terms to stay informed of our updates.
Martha Seely Design welcomes your questions or comments regarding the Terms:
Artistic License dba Martha Seely Design
578 Maple St
Carlisle, Massachusetts 01741
Effective as of October 29, 2021
Collecting Personal Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify
Customer support information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|_ab||Used in connection with access to admin.|
|_secure_session_id||Used in connection with navigation through a storefront.|
|cart||Used in connection with shopping cart.|
|cart_sig||Used in connection with checkout.|
|cart_ts||Used in connection with checkout.|
|checkout_token||Used in connection with checkout.|
|secret||Used in connection with checkout.|
|secure_customer_sig||Used in connection with customer login.|
|storefront_digest||Used in connection with customer login.|
|_shopify_u||Used to facilitate updating customer account information.|
Reporting and Analytics
|_landing_page||Track landing pages|
|_orig_referrer||Track landing pages|
|_shopify_sa_p||Shopify analytics relating to marketing & referrals.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Artistic License , 578 Maple Street, Carlisle MA 01741, United States
Last updated: 10-29-2021
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.mass.gov/data-privacy-and-security-division